Refund, Billing & Subscription Policy

All purchases, digital subscriptions, archival passes, and physical merchandise orders made on Duomachina are processed securely by **Pluggedspace LTD** through PCI-DSS compliant payment gateways, primarily **Flutterwave**. We accept major payment instruments including Visa, Mastercard, Verve, Nigerian bank transfers, mobile money, and international debit/credit cards.

Duomachina offers monthly and annual subscription plans granting premium archival access, ad-free streaming, digital magazine issues, and exclusive creator feeds: - **Automatic Renewal:** Subscriptions renew automatically at the end of each billing cycle (monthly or annually) unless canceled before the renewal date. - **How to Cancel:** You may cancel your subscription at any time via your **Dashboard > Billing** settings or by emailing **billing@duomachina.com**. - **Access Following Cancellation:** When you cancel, your subscription benefits remain active until the conclusion of the current prepaid billing period. We do not provide prorated refunds for mid-cycle cancellations.

Under Nigerian consumer law (**Federal Competition and Consumer Protection Act 2018 - FCCPA**) and international digital commerce standards: - **Immediate Access Waiver:** Because digital items (such as single magazine issues, video downloads, sample packs, or high-res photography) are made available immediately upon payment confirmation, **all digital media sales are generally final and non-refundable**. - **Technical Exceptions:** If a downloaded file is corrupted, inaccessible, or significantly differs from its product description and our technical support cannot resolve the defect within forty-eight (48) hours of reporting, we will issue a full refund or provide replacement digital credits.

For physical merchandise (e.g. print magazines, exhibition catalogs, apparel, art prints) purchased via our Store: - **Defective or Damaged Items:** If an item arrives damaged or materially defective, please contact **store@duomachina.com** within seven (7) days of delivery with photographic evidence. We will arrange a free replacement or full refund. - **Returns for Change of Mind:** Due to limited-run archival editions and custom print-on-demand fulfillment across Africa and overseas, returns for change of mind are generally not accepted unless required by local consumer statutes.

Before initiating a formal payment dispute or chargeback with your bank or credit card issuer, we strongly urge you to contact our billing team at **billing@duomachina.com**. Most transaction anomalies or duplicate charges can be resolved immediately without lengthy banking disputes. Fraudulent chargebacks or disputes filed in bad faith may result in permanent suspension of your account and revocation of digital licenses.

We reserve the right to modify subscription pricing. Any price change will be communicated to existing subscribers at least thirty (30) days in advance via email. If you do not accept the updated price, you may cancel before the change takes effect.